Frequently Asked Questions

01. What is The Singular Hotels?

The Singular Hotels is a collection of two distinctive hotels in Chile: The Singular Patagonia, in Puerto Bories, and The Singular Santiago, in the Lastarria neighborhood. Each property reflects the history and character of its destination, sharing an approach to hospitality rooted in heritage, a sense of place, gastronomy, and personal service.

02. Is The Singular Hotels a hotel chain or a collection of hotels?

The Singular Hotels is a collection of two independent hotels in Chile. Each property has its own identity, location, and history, while sharing a common approach to hospitality, service, and the guest experience.

03. How many hotels are part of The Singular Hotels?

The Singular Hotels currently includes two properties: The Singular Patagonia, in Puerto Bories near Puerto Natales, and The Singular Santiago, in the Lastarria neighborhood of Santiago, Chile.

04. Where are The Singular Patagonia and The Singular Santiago located?

The Singular Patagonia is located in Puerto Bories, overlooking Última Esperanza Fjord, near Puerto Natales in Chilean Patagonia. The Singular Santiago is located at Merced 294, in the Lastarria neighborhood, one of Santiago's most recognized cultural districts.

05. What is the origin of The Singular Hotels?

The Singular Hotels has its roots in a family tradition of hospitality in Chile, dating back to the historic Hotel Crillón in Santiago, which opened in 1931. This legacy continues through The Singular Patagonia, opened in 2011, and The Singular Santiago, opened in 2014.

06. Is The Singular Hotels part of The Leading Hotels of the World?

Yes. Both The Singular Patagonia and The Singular Santiago are members of The Leading Hotels of the World, an international collection of independent hotels recognized for their distinctive character and hospitality.

TRAVEL PLANNING

07. Can I combine Santiago and Patagonia in one trip?

Yes. Travelers can combine stays at The Singular Santiago and The Singular Patagonia in one trip through Chile, bringing together urban culture, gastronomy, heritage, and the landscapes of southern Patagonia. Our Chile Through The Singular journey connects both destinations in one travel experience.

08. Should I stay in Santiago before or after traveling to Patagonia?

Santiago is an excellent stop before or after visiting Patagonia. A stay at The Singular Santiago offers time to rest, discover the Lastarria neighborhood, and experience the city's cultural and culinary scene. It also provides an opportunity to explore Chile's capital as part of a longer itinerary.

09. How do I choose between The Singular Patagonia and The Singular Santiago?

The Singular Patagonia offers an experience centered on nature, guided excursions, industrial heritage, and regional gastronomy. The Singular Santiago offers a city experience in the heart of Lastarria, within walking distance of museums, parks, restaurants, and cultural attractions. Both hotels offer different ways to discover Chile.

10. What experiences does The Singular Patagonia offer?

The Singular Patagonia offers guided excursions to Torres del Paine National Park and other destinations in southern Patagonia, including hiking, wildlife observation, and fjord and glacier navigation. Guests can also enjoy regional gastronomy, spa facilities, and the history of the former Puerto Bories Cold Storage Plant, a National Historic Monument that now houses the hotel.

11. What experiences does The Singular Santiago offer?

The Singular Santiago combines accommodations, Chilean gastronomy, a rooftop bar overlooking the city, Bar Merced, and spa facilities. Located in the Lastarria neighborhood, the hotel is within walking distance of museums, galleries, parks, cafés, and cultural attractions.

12. Can I visit other destinations in Chile during the same trip?

Yes. A trip to Chile can include Santiago, Patagonia, wine regions, the Pacific coast, the Atacama Desert, and the Andes. The Singular Santiago offers a convenient starting point for discovering the capital before continuing to other destinations throughout the country.

RESERVATION

13. How can I book directly with The Singular Hotels?

You can book directly through the booking engine at thesingular.com or contact our reservations teams by email: [email protected] for The Singular Patagonia and [email protected] for The Singular Santiago.

14. Can I book The Singular Patagonia and The Singular Santiago together?

Yes. Our reservations team can assist you in planning stays at both The Singular Patagonia and The Singular Santiago as part of the same trip. Contact us for assistance with travel dates, stay programs, transfers, and any applicable benefits.

15. Where can I check room rates and availability?

You can check current room rates and availability for The Singular Patagonia and The Singular Santiago through the booking engine at thesingular.com or by contacting each hotel's reservations team.

16. Do any stay programs offer benefits when combining Patagonia and Santiago?

Yes. Certain stay programs at The Singular Patagonia may offer additional benefits when combined with a stay at The Singular Santiago. These benefits depend on the selected program, travel dates, availability, and booking conditions. Contact our reservations team to confirm which benefits may apply to your stay.

17. Where can I find cancellation policies?

Cancellation, modification, and prepayment policies may vary by hotel, season, stay program, and booking conditions. You can review the applicable terms before confirming your reservation or contact our reservations team for assistance.

18. Does The Singular Hotels work with travel agencies and travel advisors?

Yes. The Singular Hotels works with travel agencies, travel advisors, and travel partners in international markets. For professional inquiries, client reservations, group bookings, or combined itineraries, please visit our Travel Agents section for information and contact options.

EXPERIENCE

19. What type of cuisine do The Singular Hotels offer?

Both hotels offer cuisine inspired by Chilean ingredients and culinary traditions. The Singular Patagonia highlights regional flavors and ingredients from southern Chile, while The Singular Santiago combines French culinary techniques with products sourced from across the country.

20. Do The Singular Hotels use local ingredients?

Yes. Local and regional ingredients are central to the culinary approach of both hotels. Their menus reflect the flavors, products, and traditions of Chile, with an emphasis on the ingredients associated with each destination.

21. Do both hotels have restaurants and bars?

Yes. Both The Singular Patagonia and The Singular Santiago have restaurants and bars. The Singular Patagonia offers dining experiences connected to regional traditions, while The Singular Santiago features The Singular Restaurant, Rooftop Bar, and Bar Merced.

22. Do both hotels have spa and wellness facilities?

Yes. Both The Singular Patagonia and The Singular Santiago offer spa and wellness facilities, including treatments designed for relaxation and well-being. Services and facilities vary by hotel.

23. Does The Singular Patagonia offer guided excursions?

Yes. The Singular Patagonia offers guided excursions throughout southern Patagonia, including visits to Torres del Paine National Park, hiking, wildlife observation, horseback riding, and fjord and glacier navigation. Excursion availability and inclusions depend on the selected stay program and travel conditions.

24. Does The Singular Santiago offer cultural and culinary experiences?

Yes. The Singular Santiago offers dining experiences at its restaurant and bars, along with access to the cultural life of the Lastarria neighborhood. Museums, galleries, theaters, parks, and cultural institutions are located within walking distance of the hotel.

PRACTICAL INFORMATION

25. Are children welcome at The Singular Hotels?

Yes. Both The Singular Patagonia and The Singular Santiago welcome families with children. Accommodation options, extra bed availability, and children's rates vary by hotel, room category, stay program, and season. Please contact our reservations team to confirm the conditions applicable to your stay.

26. Are pets allowed at The Singular Hotels?

Pets are not permitted at The Singular Patagonia or The Singular Santiago. Service animals may be accommodated in accordance with each hotel's policies and applicable regulations. Please contact our reservations team before arrival to confirm the relevant requirements.

27. Are The Singular Hotels smoke-free?

Yes. Smoking is prohibited in all indoor areas of The Singular Patagonia and The Singular Santiago, in accordance with Chilean regulations. At The Singular Patagonia, this policy also applies to hotel vehicles. Violations may result in a penalty, as specified in each hotel's terms and conditions.

28. Is Wi-Fi available at both hotels?

Yes. Complimentary Wi-Fi is available to guests in rooms and common areas at both The Singular Patagonia and The Singular Santiago.

29. Do The Singular Hotels offer airport transfers?

Transfer arrangements vary by hotel and stay program. The Singular Patagonia offers shared and private transfer options, subject to advance reservations and applicable conditions. At The Singular Santiago, airport transfers can be arranged in advance. Please contact the reservations team for availability, rates, and details.

30. Who can I contact for special requests?

For special requests, celebrations, dietary requirements, local recommendations, or assistance before arrival, please contact our reservations teams at [email protected] for The Singular Patagonia or [email protected] for The Singular Santiago. Our teams can help coordinate arrangements according to your needs and availability.

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