Terms and Conditions
Last updated:
1. General Information
The Singular Hotels is a collection comprising two properties in Chile: The Singular Santiago, located in the Lastarria neighborhood of Santiago, and The Singular Patagonia, located in Puerto Bories, in Chilean Patagonia.
The companies associated with the management and operation of The Singular Hotels include:
NCH Hoteles S.A.
Chilean Tax ID (RUT): 76.019.498-0
Address: Merced 294, Santiago, Chile.
Los Leños S.A. — The Singular Santiago
Chilean Tax ID (RUT): 76.746.250-6
Address: Merced 294, Santiago, Chile.
Puerto Bories S.A. — The Singular Patagonia
Chilean Tax ID (RUT): 76.048.598-5
Address: Km 5.5 Norte s/n, Puerto Bories, Natales, Chile.
This website, thesingular.com, provides information about our properties, stay programs, services, experiences, and offers, and provides access to booking platforms and contact channels.
Use of this website is subject to these Terms & Conditions and applicable laws.
2. Website Use
The content published on this website is intended to provide information about The Singular Hotels and its services.
Visitors agree to use the website lawfully and refrain from activities that may compromise its operation, availability, integrity, or security.
The Singular Hotels makes reasonable efforts to keep the information published on this website accurate and up to date. However, services, operating hours, programs, rates, and content may change.
Specific service conditions should be reviewed before booking.
3. Reservations and Availability
The Singular Hotels provides access to room availability and online reservations through an external booking engine operated through SynXis.
After selecting travel dates, rooms, number of guests, or other preferences, visitors are directed to the relevant platform, where rates, availability, and booking conditions can be reviewed.
Availability and rates may vary depending on the property, season, travel dates, room category, stay program, and applicable conditions.
An availability inquiry or submitted request does not constitute a confirmed reservation.
A reservation is confirmed once the applicable booking process has been completed and a confirmation has been issued.
For direct assistance:
The Singular Patagonia: [email protected]
The Singular Santiago: [email protected]
4. Rates, Taxes, and Payments
Rates may be quoted in Chilean pesos (CLP), U.S. dollars (USD), or other currencies expressly indicated in the relevant offer.
Prices, taxes, potential tax exemptions, deposits, guarantees, prepayments, and payment conditions will be specified in the applicable rate, program, or booking process.
Any tax benefits available to international guests are subject to the requirements established under Chilean law.
Before confirming a reservation, guests should review the total price, included services, and applicable payment conditions.
5. Changes, Cancellations, and No-Shows
Modification, cancellation, prepayment, and no-show conditions may vary depending on the property, season, rate, stay program, and booking arrangements.
Specific conditions will be provided during the booking process and will form part of the confirmed reservation.
Requests to modify or cancel a reservation should be submitted through the channel used to make the booking.
All contractual conditions will apply in accordance with applicable laws and consumer rights.
6. Stay Programs and Additional Services
The Singular Hotels offers programs and services that may include accommodations, dining, wellness, excursions, transfers, and other experiences, depending on the property and booking arrangements.
Each program or service has its own inclusions, conditions, restrictions, and potential additional charges.
Excursions and certain activities may be subject to weather, operational or safety conditions, availability, or advance booking requirements.
Changes to activities due to weather, safety, or operational circumstances will be managed in accordance with the terms of the booked service and applicable law.
Additional services not included in a reservation may incur separate charges, which will be disclosed before purchase.
7. Hotel Policies
Each property maintains specific policies regarding check-in and check-out times, accommodations for children, extra beds, service animals, smoke-free areas, and use of hotel facilities.
These conditions may vary depending on the hotel, room category, booked program, and requested services.
Guests should review the policies applicable to their reservation and comply with each property’s safety and guest conduct guidelines.
8. Third-Party Services and Platforms
The website may contain links to external platforms related to reservations, services, audiovisual content, and other features.
These services may operate under their own terms and privacy policies.
The use of external platforms does not limit any obligations or responsibilities The Singular Hotels may have under applicable law.
9. Intellectual Property
All text, photography, videos, designs, graphics, trade names, trademarks, and other website content belong to their respective rights holders and are used with the appropriate authorizations.
Reproduction, modification, distribution, or commercial use without authorization from the rights holder is prohibited, except as permitted by applicable law.
10. Personal Data Protection
The processing of personal information related to website use, inquiries, reservations, and services is governed by our Privacy & Cookie Policy.
For privacy-related inquiries or personal data requests, please contact:
11. Updates
The Singular Hotels may update these Terms & Conditions to reflect changes in its services, platforms, website operations, or legal requirements.
The current version will be available on this page and will indicate the date of its most recent update.
Changes will not retroactively alter the terms of confirmed reservations unless validly agreed upon by the parties or required by applicable law.
12. Applicable Law and Contact
These Terms & Conditions are governed by the laws of the Republic of Chile, without prejudice to applicable consumer protection laws and other relevant regulations.
For general inquiries:
The Singular Patagonia: [email protected]
The Singular Santiago: [email protected]
For privacy-related inquiries and personal data protection requests:
In the event of any inconsistency between the Spanish and English versions, the Spanish version will prevail to the extent permitted by applicable law.